Reports of Ombudsman
9. (1) If, after investigation of any action under this Act, it appears to the Ombudsman that injustice has been caused to the complainant or to any other persons in consequence of maladministration in connection with such action, the Ombudsman shall, by a report in writing, recommend to the competent authority concerned that such injustice should be remedied in such manner and within such time as may be specified in the report.
(2) The competent authority to which a report is sent under sub-section (1) or a person authorised by it in this behalf shall, within one month of the expiry of the time specified in the report, intimate to the Ombudsman of the action taken for compliance with the report.
(3) If, after investigation of any action under this Act, it appears to the Ombudsman that such action has resulted in favour being unduly shown to any person or in accrual of undue personal benefit or gain to any person and that this may be substantiated, he shall, by a report in writing, communicate his findings, together with the relevant documents, materials and other evidence, to the competent authority concerned and recommend such legal, departmental or disciplinary action as he deems fit.
(4) The competent authority or a person authorised by it in this behalf shall examine the report forwarded to it under sub-section (3) and, within one month of the date of receipt of the report intimate to the Ombudsman the action taken or proposed to be taken on the basis of his report.
(5) If the Ombudsman is satisfied with the action taken or proposed to be taken on the basis of his report referred to in sub-sections (1) and (3), he shall close the case but where he is not so satisfied and if he considers that the case so deserves, he may make a special report upon the case to the President.
(6) The Ombudsman shall prepare an annual report concerning the discharge of his functions under this Act and submit it to the President who shall cause it, together with an explanatory memorandum, to be laid before Parliament.
(7) If, during any investigation under this Act, the Ombudsman finds any defect in any law, he may report such defect to the Government and recommend such reform of the law as, in his opinion, will remove such defect.